Have a question about your personal auto, home, umbrella or flood insurance coverage? Your Cook Maran customer care center team of licensed insurance representatives is here to provide the answer.
Simply call 800-922-8512 Monday through Thursday from 8:30 a.m. to 5:00 p.m., and Friday from 8:30 a.m. to 4:30 p.m. or email us now.
Your satisfaction is always our top priority.
Local, Licensed & Experienced
Your Cook Maran customer care center is staffed by a team of more than a dozen, licensed professionals who possess an average of 10 years’ insurance industry experience.
Responsive Tools & Talent
Each knowledgeable customer care professional uses the same state-of-the-art technology, giving them complete access to your insurance policies and service history.
Real Help from Real People
When you contact our center during business hours, you can be confident you’ll speak to a real, talented professional who can answer your questions and address your concerns—not be routed to a confusing automated system or a voicemail that promises a callback.
Meet Our Team
Colleen is the vice president and manager of the customer care business unit for Cook Maran. In this capacity, Colleen oversees a staff of 20 located in six offices throughout New York and New Jersey. She is ultimately responsible for the delivery of outstanding service and the retention of 10,000 personal insurance customers. Colleen started her insurance career with Great American and Chubb, and in 1985 moved to the brokerage side with the Charles Hyde Agency in Port Washington, NY, a predecessor of Cook Maran.
Noreen is the personal lines customer care supervisor at Cook Maran, where she manages and directs the customer service team, trains new team members and helps establish the department’s best practices and procedures. Previously, she oversaw the personal insurance division at Gundermann & Gundermann, which she joined in 1989 before it became Cook Maran’s Prime Risk Partner in 2017. Noreen is a Dowling College graduate.
As a customer care representative at Cook Maran, Alexandra performs account reviews, coverage assessments and explores potential savings options with her clients. Since joining the firm in 2017, she has built her client relationships through positivity, patience and good communication. Alexandra holds a bachelor’s degree in psychology from LIU Post.
Cook Maran customer service representative Alyson works with personal insurance policyholders, reviewing their policies, making changes as needed, and acting as a liaison between her clients and insurance companies. Since joining the firm in 2016, she has always put her clients first. Alyson is a Binghamton University graduate.
Cook Maran senior customer care representative Claire ensures clients receive the best policy at the best value by conducting regular account reviews and coverage explanations and is instrumental in training new team members. Since joining the firm in 2013, she has worked hard to make every client’s experience as easy and seamless as possible. Claire is a SUNY Albany graduate.
As a senior customer care representative at Cook Maran, Debby guides other customer care representatives in their roles and directly assists clients with policy reviews, changes and general questions. She is dedicated to educating clients so they can better understand their options and get the coverage that meets their needs. Debby joined the firm in 1999 as an account manager following her 12 years at Olde Towne Insurance Agency.
As a Cook Maran customer care representative, Jennifer assists clients with their personal insurance policies by reviewing their accounts, assessing coverage, recommending savings options, and managing claim inquiries. Jennifer, who joined the firm in 2018, approaches her client relationships with a positive and personable attitude, patience and determination. She was previously a State Farm sales representative and holds a bachelor’s in business administration and communications from the University at Albany.
Kathy has been with Cook Maran since 2001 and has been a senior customer service assistant for over seven years. She processes endorsements and renewals for customer service representatives and works closely with Private Client account managers. A college graduate of Marywood University in Scranton, PA, Kathy has previous experience in market research and retail.
As a customer care representative at Cook Maran, Katie reviews clients’ accounts for current and potential coverage and benefits and facilitates in the claim process. She approaches her client relationships with empathy and respect, ensuring clients receive the highest level of support on issues big and small. Katie is a graduate of Towson University.
Margie brings over 50 years of experience to her role as a Cook Maran customer care representative. She joined Gundermann & Gundermann in 1986 and has been a member of the Cook Maran family since 2017. She is responsible for assisting clients with questions or requests regarding their policies including rates, billing and claims.
Mary Ann Currie
Mary Ann is a customer care representative at Cook Maran, where she provides clients with a level of service that is both knowledgeable and friendly. She was previously an account manager at Mintz Girgan & Brightly. She joined them as a personal lines assistant in 1990 before they became Cook Maran’s Prime Risk Partner in 2017.
Cook Maran customer service representative Niki-Lyn conducts account reviews, coverage assessments and searches for potential savings options on behalf of clients. She approaches her relationships with empathy, respect and exemplary customer service, which helps her build long-term, trusting connections. Niki-Lyn, who joined the firm in 2014, is a Stony Brook University graduate.
Cook Maran customer care and remarketing professional Pat believes that communication is the key to successful relationships with clients and is dedicated to delivering the best insurance solutions possible. She moved to her current role in 2017 after six years as an account manager. Pat holds a B.S. in business administration and management from Boston University.
Cook Maran customer service representative Samantha brings 10 years of experience to her role. She addresses client inquiries and conducts account reviews and coverage assessments with integrity and compassion. Samantha is a graduate of SUNY New Paltz.
Shane is a customer care representative at Cook Maran, where he acts as a client point of contact. He provides exemplary customer service when reviewing, updating, and explaining policies. To serve clients most effectively, Shane understands their perspective and needs. Prior to joining Cook Maran as a Private Client technician in 2017, Shane was an admissions ambassador at his alma mater, Bucknell University, where he earned a bachelor’s degree in economics.
Stephanie is a customer care representative in Cook Maran’s personal lines department. She is dedicated to providing a positive customer experience that secures long-term relationships. Stephanie is also a member of the Huntington Chamber of Commerce.