Strategic Claims & Risk Management

Bringing corporate-level
services to middle
market clients.

transparent green shapes group of people around a table

With a service model traditionally reserved only for large multinational corporations, Cook Maran makes proactive claims and risk management expertise available, accessible and affordable to midsized businesses and municipalities looking to reduce the frequency, severity – and financial impact – of their liability and workers’ compensation claims.

Why Cook Maran?

Extension of Your Team

Our service model is designed for clients that could benefit from an in-house risk management team, but don’t have one. Our integrated team of experienced professionals works with your HR and operations staff to develop and implement a customized service plan that works for your company.

Proactive Claims Advocacy

At Cook Maran, we focus on simplifying all facets of the claims process so you can focus on managing your business. Should you have a claim, we work to secure the best result given the situation at hand – whether that means securing a quick settlement or taking a more defensive position.

Reduce Recurring Claims

But we don’t just look to resolve your claim; we help to ensure your employees and company learn from it. Through an in-depth root cause analysis, you’ll get a clearer picture of why the claim occurred and what procedures or processes could be put in place to prevent recurring ones.

Informed Recommendations

At Cook Maran, extensive data analysis drives our recommendations to you. We analyze your losses inside and out, looking at claim type, frequency and severity – as well as factors such as claim by occupation, time of day and seasonality – and benchmark your claims against others in your industry.

Customized Service Plans

Based on our analysis of your loss history, Cook Maran works collaboratively with you and your in-house team to create and implement a customized plan that may include coordinating with your carrier, health and safety programs, training as well as site inspections and safety audits.

Solid Return on Investment

We never lose sight of the bottom line – and look to deliver a solid return on investment in the very first year. Going forward, we conduct annual reviews to ensure you understand your loss experience to date, its influences and how it impacts our recommendations for the coming year.

NurseFirst: 24/7 Triage That’s Better for Your Employees and Your Business.

Available exclusively through Cook Maran, NurseFirst provides injured employees with immediate medical attention from a registered nurse over the phone – and an opportunity for your business to avoid excess medical costs by promoting self-care and urgent care clinic visits. This program:

  • Reduces medical expenses. Nearly half of the triage callers opt for self-care, reducing unnecessary physician visits by 25 percent and ER visits by 55 percent.
  • Helps keep employees healthy – and happy. Overall employee satisfaction rating is 99 percent and more than 93 percent of employees say triage helped them make the right decision.
  • Takes the burden of medical decision-making off your supervisors and managers.
  • Can reduce workers’ compensation claims and OSHA filings. In 2016, program participants decreased workers’ comp claims 18 percent and OSHA filings 37 percent.