Craig Bonawandt | President, Haven Pools

“Working with Cook Maran has given me a confidence in the insurance industry that I simply didn’t have before. They have the same commitment to superior client service that we have here at Haven Pools.

I selected them as my personal insurance broker back in 2010. They also wanted to handle the commercial insurance for Haven Pools, the gunite pool construction company my parents started in 1968. But I’m a loyal customer and wouldn’t move my relationship in order to save a few dollars.

Over the next few years, however, they demonstrated that they really understood not just insurance, but also the needs of my business so I chose them for my commercial insurance as well.

In 2013, on our broker’s strong recommendation, we agreed to add ‘pool pop coverage’—which protects the builder in the event a pool pops out of the ground. And are we glad we did! Within a month, we suffered a ‘pool pop’ that would have cost our company $100,000.

But that wasn’t the only major claim we had after moving our insurance program to Cook Maran; it was actually the second. In 2012, my home was damaged in Superstorm Sandy, resulting in a $150,000 flood and wind damage claim.

In both cases, they were there for me every step of the way. They allayed all my concerns. They focused on what needed to be done—and got it done—to keep each claim moving along until it was paid out.”

Craig Bonawandt

President, Haven Pools

February 2015